directory of services

GENERAL PROPERTY QUERIES:

• Juan Heydenrych
  Contact: +27 (0) 79 494 1180
  Email: jheydenrych@legacyhotels.co.za

RENTAL POOL QUERIES:

• Megan Heydenrych
  Contact: +27 (0) 84 409 6624
  Email: mheydenrych@legacyhotels.co.za
• Juan Heydenrych
  Contact: +27 (0) 79 494 1180
  Email: jheydenrych@legacyhotels.co.za

MAINTENANCE QUERIES & REQUESTS:

• Japie Rebb - Maintenance Manager
  Contact: +27 (0) 66 519 7691
  Email: epmaint1@legacyhotels.co.za
• Juan Heydenrych
  Contact: +27 (0) 79 494 1180
  Email: jheydenrych@legacyhotels.co.za
• Charlie Krebs - Assistant Maintenance Manager
  Contact: +27 (0) 63 773 3377
  Email: epmaint2@legacyhotels.co.za

HOUSEKEEPING QUERIES & REQUESTS:

• Megan Heydenrych
  Contact: +27 (0) 84 409 6624
  Email: mheydenrych@legacyhotels.co.za

RESERVATIONS:

• Patience Mungofa
  Contact: +27 (0) 13 880 1070 | +27 (0) 79 281 0178
  Email: epreservations@legacyhotels.co.za
• Anneke Jansen
  Contact: +27 (0) 13 880 1070 | +27 74 930 7837
  Email: epreservations2@legacyhotels.co.za

ACCOUNTS QUERIES:

• Charmaine Mphahlela - Accounts Administrator
  Contact: +27 (0) 13 880 1070 | +27 (0) 79 281 0178
  Email: epaccounts@legacyhotels.co.za
• Megan Heydenrych
  Contact: +27 (0) 84 409 6624
  Email: mheydenrych@legacyhotels.co.za
• Juan Heydenrych
  Contact: +27 (0) 79 494 1180
  Email: jheydenrych@legacyhotels.co.za

GUEST RELATIONS:

• Isabella Davies
  Contact: +27 (0) 13 880 1070 | +27 (0) 74 930 7837
  Email: epgro@legacyhotels.co.za

DEVELOPER QUERIES:

• Jamie Hendry
  Contact: +27 (0) 82 678 6028
  Email: jhendry@legacygroup.co.za
• Mike Gillard
  Contact: +27 (0) 64 613 3056
  Email: mgillard@legacygroup.co.za

SALES & MARKETING - RENTAL POOL:

• Hara Jackson
  Contact: +27 (0) 806 6800
  Email: epmarketing@legacyhotels.co.za

SALES- PROPERTY SALES & NEW DEVELOPMENT SALES:

• Ewan Dykes
  Contact:+27 (0) 83 755 8944
  Email: edykes@magicb.co.za

013 - 5190 1512 / 082 688 1431 are the most important number to have. Make sure you carry it with you at all times. They can help you with all queries and emergencies.

Check in time is from 4:00 pm unless otherwise agreed with us.

Check out time is no later than 10:00 am, unless otherwise agreed with us. Please leave the front door key and remote at the security gate or office when you leave.

GPS Co-Ordinates Latitude: 24 ° 57’ 48.7” S Longitude: 31 ° 24’ 14.8” E. Elephant Point is located 18km from Skukuza and 8km from the Paul Kruger Gate in the Kruger National Park. Take the R536 from Hazyview. Turn right at the Blue Hazy Mall coming from White River. Continue for 32 kilometres. Elephant Point will be on your right-hand side.

The security guards at the gate have been alerted to your arrival. Please identify yourself and inform them that you are going to Lodge 13. You will be given a slip which needs to be stamped at reception and presented on your departure. Now, follow the dirt road leading to your lodge. You will come to another security gate which is manned by Security from 6:00 am - 6:00 pm. At any other time, use the remote attached to your keys. Please make sure the gate closes behind you.

The house key will be given to you at the main gate. The remote for the ‘2nd Gate’ will be attached to this key. This remote also allows access to the East Side of the property where there is plenty of game viewing on offer. Note that this side of the property is only accessible with vehicles that have a high ground clearance. 4x4 vehicles will be required when rainy or wet.

• You will be greeted by management upon your arrival or shortly thereafter. Please check the inventory in the lodge as per the inventory list. You will be held liable for any losses and/or breakage. Please bring it to the attention of management should you find anything missing and/or broken within the first 3 hours of check in. Please report any maintenance issues as soon as possible.
• Make sure that you have removed all your valuables from the safety deposit box and that the door has been left open. Take a final walk through the unit to make sure you have left nothing behind. Turn off all air conditioners and lighting. If there is no housekeeper present, please lock all doors and windows and hand in the keys at the office. Have your sign out slip signed at the office. You will not be allowed out without this slip. Please remove any lodge inventory like the picnic basket, books etc. from the vehicle before departing

In the event of a power outage, please check the DB Board in the kitchen. This board is situated on the right-hand side inside the kitchen area next to the Nespresso machine. If this is in order, phone Elephant Point Management / Security to find out if there is an Eskom power outage. The lodge is on a power backup generator. Please use the CONSOL solar jars and candles in case the generator fails. The CONSOL solar jars can be found on the deck next to the pool.

The tap water at Elephant Point is 100% safe to drink. We have our water quality tested once a month at a lab. These tests are available for you to view should you need. Bottled drinking water is also available from the office to purchase.

It is advisable to bring along a basic First Aid Kit. You are in the bush and a First Aid Kit is sometimes needed for scratches, cuts, bruises, burns and insect bites. It is also a good idea to take this kit with you when you go on game drives. The Manager is a qualified paramedic with many years’ experience in trauma and should be contacted in case of emergency - 082 688 1431 A comprehensive medical bag is available at the office for minor medical emergencies.

• We are very fortunate not to have any monkey or baboon troubles at Elephant Point. With your help, we can keep it that way. Never feed the monkeys, baboons or any animals on the property. By feeding the animals you are essentially signing their death warrant, as they become problematic and aggressive. Ultimately, they need to be put down to avoid harm. Please don’t feed the animals!!!
• We have Zebra and Impala grazing around the lodges. These are not tame but are used to people. Please don’t try to get close or chase them. The Zebras names are Sabie and Poppie.

• Please don’t assume that because you are in the bush, incidents cannot happen. • Please look after your valuables and do not leave them in plain sight. Pack your valuables away in a cupboard or lock them in the safe. It is your responsibility to do so. • Close the front door when you are all sitting in the Boma area or enjoying the pool. This is to stop unwanted animals entering while you are unaware. The same goes for all doors leading outside. • Elephant Point has armed patrol guards 24/7 Safety Deposit Box (Safe) The safe can be found in the store room next to the guest toilet.
• To lock the safe: • Insert your valuables and close the door. • Enter a 5 digit code you wish to have as your user code. • Confirm this code by pressing the # button. • You will hear a beep and the safe will now be locked. To open the safe: • Input your code. • Press the # button again. • The display will show “OPEN”. • You can open the safe. Please ensure that you leave the door of the safe OPEN after your stay, so that the next guest can input their user code.
• Don’t touch any fence on the property. All fences are electrified!
• Elephant Point Security and 24 hour standby: 082 367 6061

Elephant Point can arrange a game drive with a very reputable and professional operator. Well trained guides are at the beck and call of each client and are always prepared to go beyond the call of duty. They will share with you their vast knowledge of the bush as well as historical and indigenous experiences of the local communities. Extensive use is made of local guides, who originate from the area and are thus knowledgeable as to the best places to visit, and who draw on their depth of rich cultural experiences. William Hlatshwayo was born and grew up just outside the Kruger National Park. He has over 30 years of work experience in the tourism and game ranging industry. His passion for nature and understanding of his client’s requirements led him to become South Africa’s first qualified black guide (ranger) and he was later honored by becoming the personal guide (ranger) to former South African President, Nelson Mandela. In addition to his extensive knowledge of the bush, William has also managed numerous upmarket lodges in the area.

Please use the pool cover if you have small children. Be aware that you use the pool area at your own risk. It is a shallow pool. No diving is allowed. Please do not use the bathroom towels outside. Swimming towels are provided. To remove the cover and open the umbrella, you will use the long stick that can be found in the storeroom. On your departure please fold down the umbrella and cover it again.

There is a large fire pit and braai grid in the boma area. If needed, there is also a Weber in the boma. Never leave the boma area unattended when there is a fire going. Please ensure that all fires are put out after use as fires are a big problem in the bush. The wind is strong at night and the risk of an uncontrollable fire increases. Fires must not be left unattended at any time. In case of a veld fire or other fire related calamity, there are fire hoses, nozzles and hydrant keys located in the signage box on the top of the paving next to the road. These are for emergencies only and should never be tampered with. Phone Elephant Point Management / Security immediately in case of emergency. Chairs for the braai area are in the storage space below the deck. Please feel free to use these and return them on your departure. Please don’t leave the chairs in the sun if they are not being used. The sun can be very destructive and leaving the chairs in the hot sun shortens their life quite dramatically. Ask management should you need assistance in this regard. Thank you for your co-operation.

Television / DSTV System Switch the TV on with small Samsung remote Switch on the DSTV Decoder with the DSTV remote. You use the DSTV Remote to shift up and down channels as well as volume. DSTV Premium combines the best entertainment programming from across the globe with superior technological innovation to provide an unforgettable television viewing experience!

You will receive 1GB of free complimentary data per day of your stay. You will receive this voucher upon your check-in into the lodge. All devices will automatically disconnect once all the data has been used. Additional data can be purchased. • 200 megabytes - R30-00 • 500 megabytes - R75-00 • 750 megabytes - R112-50 • 1 gigabyte - R150-00

Trail rules:

• Trail rules
• Never walk alone
• Trash in - Trash out
• No open fires
• Respect other trail users
• Trails close half an hour before sunset and open half an hour after sunrise
• Keep to the designated trail – no shortcuts
• Keep noise levels down
• Do not pick, cut or deface any plant, tree or shrub
• Do not catch, injure or interfere with any wild animals

Guests may enjoy a walk on one of our 3 walking trails. The best time for these walks is early morning or late afternoon. Guests, and their visitors, enter and use these trails at their own risk. Neither the Owners nor their Representatives or Agents are liable for loss or damage to any guest or visitor, or any person’s property. Owners nor their representatives or agents, are not liable for injury or death of any guest or visitor, or any person whether such loss or damage to property, or injury or death, is as a result of the negligence of the Owners and or their Representatives or Agents.