DAVINCI Hotel & Suites recently offered their staff the opportunity to participate in butler training, to help the staff achieve guest satisfaction by providing service of the highest level. This not only re-educated the staff but allowed them to revisit their reason for being in the hospitality industry - making people happy.
The training focused on all aspects of serving the guest, including Personal Presentation and Profession Conduct, making sure that direct guest interactions are always constructive and guest complaints are dealt with in a timely and proactive manner.
Working together as a team and paying attention to every little detail, from pouring a beverage to fluffing the pillows, and simply knowing the menus off by heart, their hotel and restaurant etiquette knowledge was enhanced by centerfolds.
The reason we as the DAVINCI Hotel and Suites want to focus on personal service is to give the guest a uniquely wonderful experience and to be "wowed" from arrival to departure. All outlets that the guests use for the duration of their stay should offer a positively unforgettable experience. We want to ensure that they receive the top-quality service and facilities they paid for and will have a memorable affair.
Working together as a team, we can guarantee this, and have our guests return for another wonderful stay.