服务目录

Check-in is at 14:00 daily at our office at Bakubung Bush Lodge. Covered parking is available and is strictly reserved for Tshukudu Guests only.

Check out time is 11:00 am daily. Guests should have their luggage ready at least 15mins prior to check out for collection by our porters. All departing guests will be taken to Bakubung Bush Lodge (Unless otherwise arranged).

The lodge observes the following house rules:

1. No children under the age of 12 are allowed at Tshukudu Lodge.
2. No televisions, radios or any other audio equipment may be played to the extent of disturbing others or the wildlife around us.
3. No plant or animal or part thereof may be removed from the Lodge.
4. PLEASE do not feed any of the animals as they become dependent and will inevitably have to be destroyed.

Please be aware that there is no cell phone reception at the lodge. Please let us know if you require making a call and arrangements will be made to accommodate your request.

There are numerous animals, which share the hill with us. Rock Agamas, Squirrels, Hyrax, Slender Mongoose, Banded Mongoose, Large Spotted Genet, Vervet Monkeys, Baboons and snakes are commonly found on the hill during the day and the night. Do not try and catch them. Although not all animals and reptiles are dangerous, they are all best left alone. Respect all the wildlife on the hill and please do not walk around at night.

Game drives and game walks are offered on a daily basis. Please consult with your guide for the departure times. Game walks take place in the mornings only and are dependent on the size of the group and the season. Walks are restricted to children under 16 years and only those who are reasonably fit. All guests wishing to do a walk should speak to their guide who will advise thereof.

Your guides will wake you in the morning should you wish to participate in the game activity. Times are subject to the season and your guide will confirm the activity with you in the evenings at dinner. Should you have any special requests in terms of your wake-up calls please speak to your guide.

The electricity is generated through solar and generator, while enjoying your stay with us you will have no inconvenience during load-shedding. There will be a short period during the day when the generator will run.

Please note fires are only to be lit in the fireplaces provided. Wood, firelighters and matches are provided in the rooms. Should you require assistance lighting the fire or require extra wood please call upon one of the waiters, who will assist.

In the unlikely event of a fire in the Lodge, necessitating an evacuation of the premises, the following guidelines should be observed:

1. If you discover a fire, report it immediately to a staff member.
2. If you are called, please evacuate the lodge through the route set out on the map on the front page of the directory.
3. Do not run.
4. Do not try to look for any person who is missing. Once all the guests are gathered at the designated area, we will be able to see who is missing.
5. Please keep as quiet as possible and listen to the instructions of the manager in charge.
6. If you cannot leave your unit due to the fire move onto the balcony with a wet towel and use it to attract attention.
7. Do not go back into the lodge area until the manager has given the all clear.

In the event of an emergency contact any staff member immediately (stating the emergency and your unit number) who will assist by contacting one of the guides or the manager. During the night should an emergency arise please contact the Security on Whatsapp number 076 6230667. In the event of any serious medical emergency, please contact the General manager or the Assistant manager Simon directly.

Should guests require any medication, we can arrange for you to be taken to a pharmacy/ drug store. Should you require the services of a General Practitioner we can arrange this.

Please note the Digital safes are provided for the safe keeping of your personal belongings and we request that you use them. They work using a personal 4 – 8-digit code, which can be changed each time you open the safe. Should your safe not be working please check the switch located on the inside panel of the door. Should you forget your code or experience any problems with your safe please contact the manager who will assist you.

Any personal items, which are misplaced, must be brought to the attention of the manager immediately. Please use the digital safes provided in the rooms for your valuables.

SUMMER TIME

• Brunch will be served around 09:00 after the morning wildlife activity once returned at the main area. Your guide will discuss the times with you.
• High-Tea will be served at 15:30 at the main area and your field guide will take your drink orders which you will enjoy on the afternoon game drive that departs at 16:00.
• Dinner will be served after pre-dinner drinks around the firepit which is served communally. You are welcome at anytime for pre-dinner drinks but dinner will be served at 20:30.

The bar is open from 08:00 am until 12:00 pm every day. Drinks are served at the pool during the day.

The water from the taps is safe to drink. Our water comes from a water source under the ground and is pumped to a water purification system at the lodge. There is however bottled water for your use in the mini bar fridges. Please remember that water is a scarce commodity in Africa and should be used sparingly. Your co-operation in this regard is much appreciated.

Hot water to the rooms is provided by a gas heating system, which for your safety is situated a short distance away from the room. Please allow a short period of time for the hot water to reach you. If you do not receive hot water please contact management.

The rooms are equipped with hair dryers, which operate off a standard South African 220V plug. Adaptors for the hair dryers are provided in the rooms. Please do not use the Electric shaver plugs in the cupboards for the hair dryers as these operate off a lower voltage.

Due to our location, laundry service will take a full day when required.

Unlimited Wifi is available anywhere on property, however the signal is not too strong especially on overcast and rainy days. Wifi details: Legacy-Wifi (once selected it will automatically connect)

The rock pool is located behind Chalet number 14 next to the open fire area at the restaurant. Please note that Tshukudu cannot accept any liability for the use of the pool. The deep end of the pool is furthest from the steps and only 1.3 metres deep. Pool cushions and towels are provided at the pool. Please do not use the towels from the chalets.

On the eve of your departure a questionnaire will be placed in your room for completion. It would be greatly appreciated if you could take the time to complete it. This is in order to improve our quality of standards in the lodge. Tripadvisor reviews will be highly appreciated.

Should you experience any problems in your unit please notify any of the staff or management.

This is at your discretion. If you wish to give your field guide a gratuity please give it directly to them. Any gratuities you may wish to leave for the lodge staff should please be placed in the envelopes provided and given to the manager on your departure.

Outstanding accounts are payable on departure at our offices at Bakubung. Accounts can be settled with either Cash or Credit Cards (We accept most major credit cards). We regret that cheques are not accepted unless prior arrangements are made.

We regret that we do not exchange foreign currency.