VERZEICHNIS DER DIENSTLEISTUNGEN

• All rooms are equipped with direct dial telephones enabling you to make room to room, local and international calls. For assistance, please contact the Communications Centre Press 9 INTERNATIONAL TELEPHONE CALLS SIMPLY PRESS THE NUMBER REQUIRED Emergency 9
• Communication Centre 9
• Reception 1153/43
• Housekeeping 1142/20
• Duty Manager 1174
• Wellness Spa 1118
• In Room Dinning 1124
• Concierge 1172
• Bar and Restaurant 1144
• Technical Service 9
• Security 9
• Travel Desk | Guest Relations 1107
• To dial room-to-room, please press the room number you wish to contact
• TELEPHONE CALLS WITHIN SOUTHERN AFRICA Press 0 for an outside line. Press the international code (00) followed by the number. Some of the more important area codes are: Bloemfontein 051 Maseru 00266 Cape Town 021 Mbabane 0026840 Durban 031 Port Elizabeth 041 East London 043 Pretoria 012 Johannesburg 011 Windhoek 0026461 Maputo 002581
• INTERNATIONAL TELEPHONE CALLS Press 0 for an outside line. Press the international code (00) followed by the country code, area code and number. To assist you in planning international calls, the dialling codes and time differences for various countries are listed below COUNTRY CODE CITY CODE TIME DIFFERENCE South Africa 27 Australia 61 Sydney 2 +6 Hours Canada 1 Montreal 514 -8 Hours France 33 Paris 1 -1 Hour (0 HRS SUMMER) Germany 49 Munich 89 -1 Hour (0 HRS SUMMER) Italy 39 Rome 6 -1 Hour (0 HRS SUMMER) Japan 81 Tokyo 3 +7 Hours Netherlands 31 Amsterdam 20 -1 Hour (0 HRS SUMMER) Switzerland 41 Zurich 1 -1 Hour (0 HRS SUMMER) UK 44 London 20 -2 Hour (WINTER) Edinburgh 131 -1 Hour (0 HRS SUMMER) USA 1 New York 212 -6 Hours *(European Summer)

We accept cash and all major credit cards and certain foreign currencies. It is our policy to secure your reservation with a deposit of one night’s rate in advance. Guest staying for longer periods are kindly requested to settle their accounts every three days. For any account queries, please contact Reception Press 1153/1143

All rooms are equipped with an individually operated air conditioner system. Should you require any assistance, please contact Reception Press 1153/1143

Guest Services will assist with any information on air travel, reservations and confirmations Guest Relations 1107

Please note that, with the exception of guide dogs, animals are not allowed

The Admiralty Bar is situated off the lobby and is open daily from 10h00

Extra blankets and pillows are provided in your room. Please inform us of any other bedding requirements you may have. Housekeeping Press 1142/1120 (07:00 – 22:00) Communications Centre Press 9 (24 Hrs per day)

Banqueting Co-Ordinator – Press 1155

• Breakfast is served daily from 06h30 to 10h30 Monday to Sunday.
• In-room dining The breakfast order card in your room may be completed and left on your room door before 01h30 for collection. Please note: Bed and breakfast rates are subject to an additional charge, should you request room service breakfast.
• Please dial 1124 for room service

Please contact Guest Relations for details on how best we can assist with your business support requirements. Dial 1107

Should you wish to explore the many fascinating places of interest in the area surrounding the hotel, we shall gladly arrange a professional chauffeur or guide on request Travel Desk – Press 1103 or Guest Relations 1107

If you wish to attend church services, please contact Concierge for further information.

The America’s Cup Room, Blue Ribbon Room, and Legacy Baordroom are availab le for your conference needs as well as the Portswood Hotel Executive Boardroom. Dial banqueting for more information - 1155

Guests are requested to vacate their rooms by 11h00 on the day of departure. We shall gladly assist with the storage of luggage in the case of a late departure or, if available, provide a room for day use which an additional charge may be raised. Dial reception - 1143/1153

A doctor and dentist can be contacted at any hour of the day or night. Dial reception – 1143/1153

Please make use of the card provided by hanging it on the outside of your bedroom door if you do not wish to be disturbed

Full details will be found together with the laundry bags provided in the wardrobe. Some-days service is available daily. There is a 35% surcharge for Saturdays, Sundays and Public Holidays. Please contact Housekeeping between 07h00 and 09h15 to collect laundry. The hotel will iron any items necessary at normal fee. Dial 4 for housekeeping

There is a duty manager available to assist you, 24 hours a day. Communications Centre dial 9

International adaptors are available on request. Voltage is 220V in bedrooms and 220V & 110V in bathroom shaver socket

The service is available at Reception at a normal fee

The Hotel has been constructed to minimise the risk of fire. However, if you notice any signs of fire, please inform the communications Centre. Please note that all rooms are equipped with smoke detectors Dial 9 for the Communications Centre

Our florist will be happy to provide you with bouquets or other floral arrangements. For assistance contact Dial reception – 1143/1153

Certain Currencies can be exchanged at the reception desk. Full banking facilities are available in close proximity to the hotel Dial reception – 1143/1153

Situated in the Reception, our Guest Relations Manager is able to book and confirm flight arrangements, car rentals, tours, taxis, chauffer driven tours, and any other requirements. Dial 1103

Appointments are a nearby salon can be made through Guest Relations services. Hairdryers are provided in the dressing table drawer Dial Guest Relations - 1107

The Gymnasium and sauna, are available from 06:30 until 22:00 daily Reception dial 1143/1153 Gymnasium dial 1160

For servicing your room, laundry and ironing, extra pillows or any sundry items you may need, our housekeeping team will be pleased to assist Housekeeping dial 1120/1142 (07:00 – 22:00)

In room safes are provided in all guest rooms. Management regrets that neither the hotel nor its employees can be held liable in the event of an article being mislaid, lost or stolen Dial reception 1143/1153

Local services and places of interest are not detailed in this directory. Please feel free to ask at Guest Services or Reception for any information you may require Dial reception 1143/1153

If you misplace any item or belonging, please inform us immediately. Any items found and handed in to us will be safely stored at our security department Dial 9

Please make use of the card provided by hanging it on the outside of your bedroom door if you require your room to be made up early

If you are expecting a visitor or telephone call while you are out, kindly inform us where we can contact you. Alternatively, kindly inform the Communications Centre by dialling 1143 / 1153

Should a message be left while you are out, a copy will be placed under your door.

Fully stocked mini bars are available on request. Items consumed will be charged to your account and replenished on a daily basis. We are happy to supply additional beverages on request. Dial 1124 for in-room dining

Newspapers are available from concierge. Dial 1172

Reception can provide you with any forgotten items (Dental Kit/ Shaving Kits/ Combs) Dial 1143 / 1153

Our Night manager is on duty throughout the night to attend to any requirements you may have.

The parking area is situated in the parking garage below the hotel. Although the Waterfront security provides a 24 hour security service, you are strongly advised to remove all valuables and keep your car locked at all times. The hotel is not liable for any loss or damage to the cars in the parking area.

These are available from reception or at the swimming pool. Dial 9

Our Guest Relations can arrange a variety of recreational facilities such as Peninsula Tours, Bowls, Scuba Diving, Fishing, Golf, Horse Riding, Swimming, Tennis etc. Dial 1107

The Clipper Restaurant is located on the ground floor off the lobby, adjacent to the pool deck. This is open from 06h30 daily for breakfast, lunch and dinner. An extensive a la carte menu is available. Guests are advised to make reservations for dinners. The dress code is smart-casual. Dial 6 for the Clipper Restaurant

A sauna is situated in the gymnasium area for the use of our guests. Please contact the gymnasium or reception for details, or to make a reservation. Reception – Dial 1143/1153 Gymnasium – Dial 1160

We are happy to arrange these services for you. Dial 1107

In addition to the mitt provided in your room, the hotel offers a shoe cleaning service. Guests are requested not to leave shoes outside their bedroom. Dial 5 for concierge

Special dietary requirements can be catered for. Please contact our Executive Chef or Duty Manager. Dial 9

Use of the swimming pool is restricted to residents only. For towels, please refer to “Pool Towels” in this directory. Light meals and beverages may be ordered at the pool deck. Guests are requested not to leave children unattended in this area. Please note: swimming is at own risk

This facility has been provided for your convenience. Reception is able to provide additional tea or coffee at a nominal charge. Alternatively, you are welcome to place your order with in-room dining. Reception dial 1143/1153 In-room dining dial 1124

All guest rooms are equipped with a remote-controlled television set. The following stations have been programmed for your viewing pleasure:

• Channel 1 – Information Menu
• Channel 2 – CNN
• Channel 3 – Sky News
• Channel 4 – ENCA
• Channel 5 – SABC News
• Channel 6 – AJE
• Channel 7 – RT
• Channel 8 – CNBCA
• Channel 9 – BLOOM
• Channel 10 – CGTN
• Channel 11 – Blitz HD
• Channel 12 – Supersport 1 HD
• Channel 13 – Supersport 2 HD
• Channel 14 – Supersport 3 HD
• Channel 15 – Supersport 4 HD

There are several tours and cultural highlights in and around Cape Town. Guest services will gladly assist you in arranging these. Dial 1107

Guests will be contacted should guests want to visit them

Please reserve a personalised wake-up call with the Communications Centre Press 9

The tap water in your room is safe to drink, however mineral water is available in your mini bar, or from in-room dining. Dial 1124

Please contact Communications Centre by dialling 9

IN CASE OF A FIRE OR ANY OTHER EMERGENCY PRESS 9

• A FIRE/ BOMB/ BOMB THREAT Any person discovering a fire, evidence of a fire, an object resembling a Bomb or receiving a bomb threat must: - Sound the nearest alarm or contact the co mmunication centre/ switchboard on Ext 9 Take any action possible, such as use of an appropriate fire extinguisher (located on all floors and public area’s)
• EVACUATION: If the building is to be evacuated, an alarm will be sounded. Close windows and doors when leaving the room, do not collect your belongings Establish the location of the Fire and acquaint yourself with the nearest escape route, as indicated on the inside of your bedroom door DO NOT USE THE ELEVATORS (LIFTS) Assistance must be given to children and the elderly, or frightened. Follow the signs to the emergency exits and proceed to the congregation point. Your full co-operation in the above will ensure that the dangers involved are reduced to a minimum