directory of services

EMERGENCY NUMBERS:

• DIAL 2003 or 2012/2011
• To dial Units (42 – 99), dial 20+ unit numbers, e.g. 2042.
• To dial Units (100 – 121), dial 2 + unit number, e.g. 2100

To dial an outside line, please contact Reception to open the phone line in your Unit.

• Please check and familiarize your family with the emergency plan behind the door in your unit. Should the telephones not be working during an emergency and you wish to report it, please safely find your way to the security gate in order to inform Security. In the unlikely event of a fire or other emergency the following guidelines should be observed: If there is a fire in your chalet, evacuate immediately, advise Resort Staff, alert your neighbour’s and move to the tennis courts, In case of a veld fire please remain in your chalet unless requested to evacuate.
• If requested to evacuate, DO NOT STOP to pack personal belongings or to look for family or friends not residing in the chalet. The fastest way for them to be located, is for everyone to proceed to the tennis courts.
• A siren sounding 3 x 60 second blasts will signal evacuation. This signal will be sounded three times at 15 seconD intervals. If you are aware of any elderly or disabled guests please bring this to the attention of the nearest Resort Employee.
• DO NOT ENTER ANY BURNING BUILDING, remain calm and respond immediately to instructions

The first mission station in what was then Natal was set up by a Captain Allen Francis Gardiner after his retirement from the British Royal Navy. In 1835 Gardiner explored the southern Drakensberg and during his journeys he came upon a very striking and rugged mountain. It is recorded in his diary that he likened it to Edinburgh castle in Scotland. This feature he named the Giant’s Castle. In 1865 the surveyor General of Natal, Dr Peter Sutherland, undertook the task of mapping the Natal Drakensberg and he renamed the striking sandstone mountain “Garden Castle” in memory of his mother whose maiden name was Garden, and he transferred the name Giant’s Castle to the feature in the central Drakensberg that is known by this name today. The turreted summit of Garden Castle is a landmark that can be seen and recognized from many kilometres away, even though it stands amidst a great profusion of hills that form what is known as the Little Berg as distinct geologically from the High Berg, which constitutes the great basalt bastions that form the spine of the Dragon himself! That the mountain should first have been named by a man called Gardiner, and years later renamed Garden Castle by a surveyor who had no connection of any kind with Gardiner is a curious coincidence that has, over the years, led to speculation on numerous other versions of the manner in which Garden Castle received its name. It is believed, however based upon factual research, that the version related above is correct. To complete the circle of coincidences, the original home in Scotland where Dave Barnett (who gave the farm and resort the name Castleburn) grew up was in Gardiner Terrace a mere three kilometres from Edinburgh Castle that was the original inspiration of Captain Gardiner.

• RECEPTION HOURS: MONDAY – SATURDAY: 08h00-20h00, SUNDAY: 08h00-17h00, MONDAY AND FRIDAY we open at 07h00 to facilitate early departures.
• DEPARTURE TIME: 10H00 (Late departures will be charged) Please remember to return your keys to Reception.
• MANAGEMENT TEAM DIAL General Manager 2007 Rooms Division Manager 2002 Housekeeper 2009 Maintenance Manager 2010 Food & Beverage Manager 2090
• CASTLEBURN RESORT USEFUL NUMBERS Resort Tel: (033) 701 1405 Resort Fax: (033) 701 1624 Reception: Dial 9 Bar/Restaurant Dial 2008 Housekeeping: Dial 2009 Security Dial 2003 Please note that we do not have a 24-hour switchboard