Legacy Hotels and Resorts
Legacy Hotels and Resorts
Legacy Hotels and Resorts
Legacy Hotels and Resorts
Legacy Hotels and Resorts

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FAQ's

If you have any queries, or are curious about the programme, explore our Frequently Asked Questions below. If you do not find what you are looking for, please do not hesitate to contact our call centre by clicking here info@legacylifestyle.co.za or calling 0861 925 538.

    1. Will I receive spam SMS or emails?
  • No, you will not receive any SMS's or Emails if you uncheck the tick boxes when registering. However, if you would like to receive SMS's Emails, you will not receive anything that would not be of interest to yourself. This is regulated by an interest list on your personal profile, as well as which partner stores you transact with.

  • 2. Do I lose the benefits of other existing programmes that I am a part of?
  • No, because Legacy Lifestyle is not linked to any bank, members are able to carry on earning rewards with existing programs linked to their credit cards.

  • 3. Where can I purchase a Gold or Black membership card?
  • Contact us on: info@legacylifestyle.co.za

     

    Call Centre: 0861 925 538

     

    Please note that an additional R50 will be charged for the card itself.

  • 4. How do I qualify for Gold or Black membership?
  • Members qualify for the Gold and Black tiers based on their spend within the previous 12 month period, from the date of registration. In order to qualify for Gold status a member needs to have earned 5 000 Lifestyle Rands, and 9 500 Lifestyle Rands for Black status, within a 12 month period, from the date of registration. Accounts are reviewed annually.

    Alternatively, a Silver member may purchase a Black membership for R9500 and a Gold membership for R5000 

     

    As a Gold Card holder can I upgrade to Black membership? 

     Yes, Black membership can be bought at a cost of R4500

     

  • 5. What are the benefits of being on the Gold or Black Membership Tier?
  • Legacy Lifestyle Hotel Benefits:

    Tier Discount % % back in Lifestyle Rands (LR) Qualifying Criteria

    Silver Member      16 % discount       4 % back in LR   N/A

    Gold Member       16 % discount      8 % back in LR    Earn LR 5,000 in 12 months

    Black Member      16 % discount       12 % back in LR    Earn LR 9,500 in 12 months

  • 6. What % of Lifestyle Rands do I earn on a transaction?
  • Lifestyle Rands earned vary from partner to partner depending on the particular service offering.

  • 7. Can I use Lifestyle Rands for items on sale?
  • This is at the partners discretion. Please ask the partner before concluding the sale to avoid disappointment.

     

     

  • 8. As a Legacy Lifestyle member am I taxed on the Lifestyle Rands I earn?
  • No. Lifestyle Rands are tax free.

     

  • 9. Can I return something that was bought with Lifestyle Rands?
  • Yes, members are able to exchange a product and reclaim their Lifestyle Rands. However, returns are subject to the policies of the respective partner stores, and can only happen within 30 days from the date of purchase.

  • 10. What happens if I forget my security PIN?
  • Simply click on Forgot your PIN?  Enter a 5 Digit PIN, then a verification code will be sent to your mobile phone. On receipt of this code you must it on the website as prompted in order to set your newly nominated PIN. This can also be done in any partner store.

     

  • 11. How do I check my Lifestyle Rands balance?
  • Login to your account and view your balance from the My Account page. Alternatively, your balance can be checked on any of the Legacy Lifestyle in-store terminals.

  • 12. How long after the transaction does it take for my Lifestyle Rands to become active?
  • Lifestyle Rands will appear in your account as pending immediately, but may take 30 days to be ready for use.

  • 13. Can I extend my Lifestyle Rands to a later date before they expire?
  • No, all unused points will be forfeited 36 months after the date on which they were earned.

  • 14. Where can I see a list of Legacy Lifestyle partners?
  • Visit www.legacylifestyle.co.za/partners.cfm and click on the category you wish to explore.

  • 15. What do I do if I lose my Legacy Lifestyle card?
  • Your Legacy Lifestyle card is not needed to earn or burn Lifestyle Rands. However, if you wish to order a replacement card you may do so by contacting us on: 

     Email: info@legacylifestyle.co.za 

     Call Centre: 0861 925 538 Please note, replacement cards will be charged at R50.

  • 16. Do I have to pay any administrative costs?
  • Yes, Legacy Lifestyle will only charge 20% of rewards, as an administrative fee, when they are earned. Similarly Legacy Lifestyle will charge 3 Lifestyle Rands to the member when they redeem. There are no joining, membership, or annual costs.

  • 17. How do I change my personal details?
  • Login to your account and click the Update Personal Information button from the My Account page

  • 18. Can I allow someone else to use my Lifestyle Rands?
  • Yes, you may transfer your Lifestyle Rands to anybody who is a Lifestyle member by calling the call centre on 0861 925 538.

    Transfers can only be processed from one completed account to another and may take up to 48 hours to reflect in the recipients account. Please note that a 10% transfer fee will apply.

     
  • 19. Can I use my Lifestyle Rands outside of South Africa?
  • Yes, as long as the store/hotel is an affiliate. You will see the Legacy Lifestyle logo in the store window.

  • 20. How do I contact Legacy Lifestyle?
  •  Please do not hesitate to follow one of the below links or call the call centre:

     

    Website: www.legacylifestyle.co.za/contact 

     

    Email: info@legacylifestyle.co.za 

     

    Call Centre: 0861 925 538

  • 21. Do I need my Legacy Lifestyle membership card when earning/redeeming Lifestyle Rands?
  • No, all you need is your cell phone number and your 5 Digit PIN code. In this way, there is no need to change your existing transacting habits, and you can always reap the rewards of being a Lifestyle member. 

     

    The pin code is your self-nominated, 5-digit, Legacy Lifestyle PIN and is not your phone/sim PIN code.